Frequently Asked Questions
About website projects and Google Business Profile support. If your question isn't here, ask us directly.
A short description of your business, the services you offer and what you want visitors to do — call, book, buy or get in touch. Existing photos, a logo and any current website details help, but we can work with what you have.
It depends on the number of pages and how quickly content and feedback come back. We agree a timeline as part of the written scope, so you know what to expect before work starts.
Yes. Every site we build is responsive and tested on small screens first, because most local customers arrive on a phone. Booking and contact steps are kept simple and reachable.
Booking websites and e-commerce are both part of our website development service. We recommend the approach that fits how your business actually takes bookings or sells.
An optional website integration that can answer common enquiries, collect lead details, support appointment booking and direct enquiries to your business. It depends on the tools selected and how it's configured — it isn't automatically included with every website.
We support profile setup for eligible businesses, verification guidance, optimisation of categories, services, hours and photos, and troubleshooting when verification is delayed or repeatedly fails.
Google verifies that you represent the business, and the method varies — postcard, phone, email or video, depending on the business. We prepare the details and evidence Google asks for and track the process, but Google controls the verification decision and can request more information.
We can help diagnose likely causes, organise supporting documents and submit a reinstatement appeal. Google makes the final decision, so approval or how quickly it's resolved can't be guaranteed.
No. Local visibility depends on many factors and Google decides ranking positions. We focus on accurate information, a complete profile and a website that makes it easy for customers to choose you.
That's fine — choose “Not Sure Yet” on the contact form and tell us what's going wrong. We'll suggest the practical next step, even if it's smaller than you expected.